Contact & support

Support email

Email support@papercraftguides.com for questions about guides, printing, downloads, licensing or privacy. This address forwards incoming messages through Spaceship to our monitored support inbox. Replies may come from the inbox address used to answer your request. The website currently does not accept purchases.

How to contact us

For a missing or unreadable PDF, include the guide title, your order or payment reference, the email used at checkout and a short description of the problem. A screenshot can help; please cover unrelated personal information.

Never send a card number, security code, password, API key or identity document. We will not ask for those details to recover a craft guide.

Download help

When live purchasing is enabled, check your inbox and spam folder for the Dodo Payments receipt and digital-product access link. Use the Customer Portal link in that email to generate a fresh download link if an earlier link expires.

Try a current PDF reader. Print a test page at Actual size / 100%, use the paper size specified in the guide, and check the printed measurement before cutting. Craft materials and a printer are not included.

Billing and refunds

Delivered digital files are final sale; we do not offer discretionary refunds for a change of mind or accidental purchase. Mandatory rights, delivery or file problems and duplicate charges are handled as described in our Refund Policy. For a live Dodo Payments order, use the support details on your receipt. This preview does not take payments.

Privacy and accessibility

Use the same email for privacy requests, accessible-format enquiries, or concerns about an illustration or tutorial. Identify the page or guide and explain the issue. Do not include a child’s name or photograph.