Refund Policy

1. Digital files are final sale

Our products are downloadable English PDF guides and printable templates. They are not physical products. Once the digital file has been delivered or made available, we do not offer discretionary refunds, returns or exchanges.

This includes changing your mind, accidental purchases, choosing the wrong guide or language, finding the activity too easy or difficult, or deciding not to download or use a delivered file. Check the description, sample pages, materials and printing requirements before purchasing.

This final-sale rule is subject to the statutory rights and exceptions below. Choosing not to download a file does not by itself create a voluntary refund entitlement, and making a file available does not by itself remove a statutory cancellation right.

2. Delivery and file problems

If the PDF is missing, cannot be opened, is corrupted, is the wrong file or is materially different from its description, contact support. We will investigate and help restore access or provide the correct working file.

If a problem cannot be remedied, or applicable law requires a refund or another remedy, we will provide the remedy required. Confirmed duplicate charges will be corrected. The final-sale rule does not override these rights.

3. Statutory cancellation rights

Nothing in this policy removes mandatory rights under applicable consumer law or Dodo Payments’ buyer terms. In regions with a withdrawal period for digital content, immediate supply affects that right only when all required legal conditions have been met.

Where required, you must expressly request immediate supply and acknowledge that you lose the right to withdraw when supply begins, and receive the required confirmation. Browsing the website, accepting general terms or receiving a link alone is not treated as a blanket waiver. If those conditions have not been met, any applicable cancellation right remains.

To exercise an applicable cancellation right, send a clear statement through an active support channel shown on your receipt or our Contact page. You may state: I wish to cancel my purchase of [guide], ordered on [date], order reference [reference], purchased using [email]. No special wording is required.

4. How to report a problem

Include the guide title, order or payment reference, checkout email and a short description of the issue. Please report delivery problems promptly; this does not shorten any statutory deadline. Do not send full card details, security codes, passwords or identity documents.

For live orders, Dodo Payments is the merchant of record and processes approved refunds to the original payment method, subject to its buyer terms. The time for funds to appear depends on the provider, payment method and bank. A refund may revoke the associated download entitlement; unless law permits otherwise, stop using and do not redistribute a refunded guide.

5. Current shop status and contact

This site is currently a preview. It does not take payments, create paid orders or deliver purchased PDFs. The policy above describes the intended live service.

For delivery or billing issues, email support@papercraftguides.com with the information listed above. For an existing direct Dodo Payments transaction, you may also use the provider’s support details on the receipt. Future policy changes do not retrospectively remove existing purchase rights.